Shipping & Delivery
Delivery will be done next day, if order receive before 3PM ( Monday ~ Friday ) working day only.
Order dispatch on next working day, If order receive after 2pm Friday.
Please don’t expect delivery on Sunday or Monday if you placed order on Friday after 14:00pm, you will receive it on Tuesday only. May not dispatch parcel on Saturday, Sunday & japan calendar holidays!!
Shipping charge 1,320 Yen will be levied for Okinawa and Hokkaido.
Free home delivery is available for the below prefectures if the total order amount is above 12,000 Yen (without tax) and total cat weight is under 25Kg. If the order amount is less than 12,000 Yen then 1,320 Yen shipping charge will be added.
Free home delivery is available for all other prefectures (not mentioned above) if the total order amount is above 8,800 Yen (8,000 Yen without tax) and total cart weight is under 25Kg.
Presently only one payment methods are available Cash on Delivery
Payment in Cash is collected by delivery man (Takyubin Company, not our staff) at the time of delivery, if you fail to pay the amount in full, parcel can not be delivered (Once parcel has been dispatched, payment option can not be changed, even if you call us and want us to speak to the delivery boy)
Subject to any withdrawal right you may have under applicable law, charges are non-refundable unless the price plan terms expressly say otherwise. Except as otherwise required by law, the costs of any returns if permitted will be at your expense.
Order Cancellation Policies
Cancellation of any order placed should be cancelled by phone only before 3:00 PM on the same working day or next working day if your order placed on a holiday. Once order is dispatched, it is responsibility of the customer to receive the package with the full payment. If order is cancelled after the above mentioned timeframe and package has been dispatched from the warehouse, cost of shipment and handling has to be borne by the customer.